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England and Wales High Court (Queen's Bench Division) Decisions |
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You are here: BAILII >> Databases >> England and Wales High Court (Queen's Bench Division) Decisions >> Hook v British Airways Plc [2011] EWHC 379 (QB) (25 February 2011) URL: http://www.bailii.org/ew/cases/EWHC/QB/2011/379.html Cite as: [2011] EWHC 379 (QB), [2011] 1 All ER (Comm) 1128 |
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QUEEN'S BENCH DIVISION
Strand, London, WC2A 2LL |
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B e f o r e :
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TONY HOOK By his Mother and Litigation Friend GILLIAN HOOK |
Claimant/ Appellant |
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- and - |
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BRITISH AIRWAYS PLC |
Defendant/ Respondent |
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(instructed by Equality & Human Rights Commission, Manchester) for the Appellant
John Kimbell (instructed by Messrs DLA Piper) for the Respondent
Hearing dates: 17-18 January 2011
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Crown Copyright ©
Mr Justice Supperstone :
Introduction
The legislative framework
"Recitals
(4) In order to give disabled persons and persons with reduced mobility opportunities for air travel comparable to those of other citizens, assistance to meet their particular needs should be provided at the airport as well as on board aircraft, by employing the necessary staff and equipment. In the interests of social inclusion, the persons concerned should receive this assistance without additional charge.
…
(15) Member States should supervise and ensure compliance with this Regulation and designate an appropriate body to carry out enforcement tasks. This supervision does not affect the rights of disabled persons and persons with reduced mobility to seek legal redress from courts under national law.
(16) It is important that a disabled person or person with reduced mobility who considers that this Regulation has been infringed be able to bring the matter to the attention of the managing body of the airport or to the attention of the air carrier concerned, as the case may be. If the disabled person or person with reduced mobility cannot obtain satisfaction in such a way, he or she should be free to make a complaint to the body or bodies designated to that end by the relevant Member State.
(17) Complaints concerning assistance given at an airport should be addressed to the body or bodies designated for the enforcement of this Regulation by the Member State where the airport is situated. Complaints concerning assistance given by an air carrier should be addressed to the body or bodies designated for the enforcement of this Regulation by the Member State which has issued the operating licence to the air carrier.
(18) Member States should lay down penalties applicable to infringements of this Regulation and ensure that those penalties are applied. The penalties, which could include ordering payment of compensation to the person concerned should be effective, proportionate and dissuasive. …
Articles
Article 1: Purpose and Scope
1. This regulation establishes rules for the protection of and provision of assistance to disabled persons and persons with reduced mobility travelling by air, both to protect them against discrimination and the ensure that they receive assistance.
2. The provisions of this Regulation shall apply to disabled persons and persons with reduced mobility, using or intending to use commercial passenger air services on departure from, on transit through, or on arrival at an airport, when the airport is situated in the territory of a Member State to which the Treaty applies.
3. Articles 3, 4 and 10 shall also apply to passengers departing from an airport situated in a third country to an airport situated in the territory of a Member State to which the Treaty applies, if the operating carrier is a Community air carrier.
4. This Regulation shall not affect the rights of passengers established by Directive 90/314/EEC and under Regulation (EC) No.261/2004.
5. Insofar as the provisions of this Regulation conflict with those of Directive 96/67/EC, this Regulation shall prevail.
Article 10: Assistance by Air Carriers
An air carrier shall provide the assistance specified in Annex II without additional charge to a disabled person or person with reduced mobility departing from, arriving at or transiting through an airport to which this Regulation applies…
One of the kinds of assistance required by Annex II is 'the making of all reasonable efforts to arrange seating to meet the needs of individuals with disability or reduced mobility on request and subject to safety requirements and availability'.
Article 14: Enforcement body and its tasks
1. Each Member State shall designate a body or bodies responsible for the enforcement of this Regulation as regards flights departing from or arriving at airports situated in its territory. Where appropriate, this body or bodies shall take the measures necessary to ensure that the rights of disabled persons and persons with reduced mobility are respected, including compliance with equality standards referred to in Article 9(1). The Member State shall inform the Commission of the body or bodies designated.
Article 15: Complaint Procedure
1. A disabled person or person with reduced mobility who considers that this Regulation has been infringed may bring the matter to the attention of the managing body of the airport or to the attention of the air carrier concerned, as the case may be.
2. If the disabled person or person with reduced mobility cannot obtain satisfaction in such way, complaints may be made to any body or bodies designated under Article 14(1), or to any other competent body designated by a Member State, about an alleged infringement of this Regulation.
3. A body in one Member State which receives a complaint concerning a matter that comes under the responsibility of a designated body of another Member State shall forward the complaint to the body of that other Member State.
4. The Member States shall take measures to inform disabled persons and persons with reduced mobility of their rights under this Regulation and of the possibility of complaints to this designated body or bodies.
Article 16: Penalties
The Member States shall lay down rules on penalties applicable to infringements of this Regulation and shall take all the measures necessary to ensure that those rules are implemented. The penalties provided for must be effective, proportionate and dissuasive. The Member States shall notify those provisions to the Commission and shall notify it without delay of any subsequent amendment affecting them."
"Enforcement and complaints
7(1) The Civil Aviation Authority is the designated body for the purposes of Article 14 and it and any person authorised to act on its behalf is to have access at all reasonable times to any part of an airport or aircraft for the purposes of carrying out the Authority's functions under that Article.
…
(3) … The designated body for the purposes of Article 15(2) is—
…
(b) in relation to any time after 30 September 2007, the Commission for Equality and Human Rights. …
Compensation claims by disabled persons etc.
9(1) A claim by a disabled person or a person with reduced mobility for an infringement of any of his rights under the EC Regulation may be made the subject of civil proceedings in the same way as any other claim in tort or (in Scotland) in reparation for breach of statutory duty.
(2) For the avoidance of doubt, any damages awarded in respect of any infringement of the EC Regulation may include compensation for injury to feelings whether or not they include compensation under any other head."
"Article 3 – Passengers and Baggage
… 4. The passenger shall be given written notice to the effect that where the Convention is applicable it governs and may limit the liability of carriers in respect of death or injury and for destruction or loss of, or damage to, baggage and for delay.
Article 17 – Death and Injury to Passengers – Damage to Baggage
1. The carrier is liable for damage sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking.
Article 29 – Basis of Claims
In the carriage of passengers, baggage and cargo any action for damages, however founded, whether under this Convention or in contract or in tort or otherwise, can only be brought subject to the conditions and such limits of liability as are set out in this Convention without prejudice to the question as to who are the persons who have the right to bring suit and what are their respective rights. In any such action punitive, exemplary or any other non-compensatory damages shall not be recoverable."
The decision of HHJ Knight QC
i) As the operating licence of the Respondent had been granted by the UK, a Member State, it is a Community air carrier within the meaning of Council Regulation (EC) 2027/97.ii) Accordingly the liability of the Respondent for damages claims brought by passengers is governed by the relevant provisions of the Convention.
iii) The position would be the same under English law pursuant to schedule 1B to the 1961 Act which incorporates the Convention into English law.
iv) The Convention is "exclusive" in the sense that where it does not give a passenger a remedy, it is not possible to circumvent it by relying on a non-Convention cause of action (whether at common law or otherwise).
v) The Appellant's claims for damages do not fall into any of the types of claim for which there is potential liability under the Convention.
vi) The Appellant's damages claims are therefore barred by the Convention, in particular Article 29 thereof, as interpreted by the House of Lords in Sidhu v British Airways [1997] AC 430.
Submissions
"23. As the court held in Von Colson v Land Nordrhein-Westfalen (Case 14/83) [1984] ECR 1891, 1907, para 18 [Article 6 of the Equal Treatment Directive) does not prescribe a specific measure to be taken in the event of a breach of the prohibition of discrimination, but leaves member states free to choose between the different solutions suitable for achieving the objective of the Directive, depending on the different situations which may arise.
24. However the objective is to arrive at real equality of opportunity and cannot therefore be attained in the absence of measures appropriate to restore such equality when it has not been observed. As the court stated in the Von Colson case, at p.1908, para 23, those measures must be such as to guarantee real and effective judicial protection and have a real deterrent effect on the employer.
25. Such requirements necessarily entail that the particular circumstances of each breach of the principle of equal treatment shall be taken into account. In the event of discriminatory dismissal contrary to Article 5(1) of the Directive, a situation of equality could not be restored without either re-instating the victim of discrimination or, in the alternative, granting financial compensation for the loss and damage sustained.
26. Where financial compensation is the measure adopted in order to achieve the objective indicated above, it must be adequate, in that it must enable the loss and damage actually sustained as a result of the discriminatory dismissal to be made good in full in accordance with the applicable national rules."
(As for the importance of the concept of effective remedies in European law, see also Duncombe and Others v Secretary of State for Children, Schools and Families [2009] EWCA Civ 1355 at [145], and Article 19 of the Treaty on European Union ("TEU")).
"44. It is clear from Articles 19, 22 and 29 of the Montreal Convention that they merely govern the conditions under which, after a flight has been delayed, the passengers concerned may bring actions for damages by way of redress on an individual basis, that is to say for compensation, from the carriers liable for damage resulting from that delay.
45. It does not follow from these provisions, or from any other provision of the Montreal Convention, that the authors of the Convention intended to shield those carriers from any other form of intervention, in particular action which could be envisaged by the public authorities to redress, in standardised and immediate manner, the damage that is constituted by the inconvenience that delay in the carriage of passengers by air causes, without the passengers having to suffer the inconvenience inherent in the bringing of actions for damages before the courts.
46. The Montreal Convention could not therefore prevent the action taken by the Community legislature to lay down, in exercise of the powers conferred on the Community in the fields of transport and consumer protection, the conditions under which damage linked to the above mentioned inconvenience should be redressed. Since the assistance and taking care of passengers envisaged by Article 6 of Regulation No.261/2004 in the event of a long delay to a flight constitutes such standardised and immediate compensatory measures, they are not among those whose institution is regulated by the Convention. The system prescribed in Article 6 simply operates at an earlier stage than the system which results from the Montreal Convention.
47. The standardised and immediate assistance and care measures do not themselves prevent the passengers concerned, should the same delay also cause them damage conferring entitlement to compensation, from being able to bring in addition actions to redress that damage under the conditions laid down by the Montreal Convention.
48. Those measures, which enhance the protection afforded to passengers' interests and improve the conditions under which the principle of restitution is applicable to passengers, cannot therefore be considered inconsistent with the Montreal Convention."
"(a) May the rights given to individuals by Regulation EC No. 1107/2006 be enforced within a Member State by the award of compensatory damages including damages for injury to feelings?
(b) Is the answer to the first question in any way affected by Article 29 of the Montreal Convention?"
Discussion
"The reference in the opening words of article 24(2) to 'the cases covered by articles 17' does, of course, invite the question whether article 17 was intended to cover only those cases for which the carrier is liable in damages under that article. The answer to that question may indeed be said to lie at the heart of this case. In my opinion the answer to it is to be found not by an exact analysis of the particular words used but by a consideration of the whole purpose of the article. In its context the purpose seems to me to be to prescribe the circumstances—that is to say, the only circumstances—in which a carrier will be liable in damages to the passenger for claims arising out of his international carriage by air.
The phrase 'the cases covered by article 17' extends therefore to all claims made by the passenger against the carrier arising out of international carriage by air, other than claims for damage to his registered baggage which must be dealt with under article 18 and claims for delay which must be dealt with under article 19. The words 'however founded' which appear in article 24(1) and are applied to passenger's claims by article 24(2) support this approach. The intention seems to be to provide a secure regime, within which the restriction on the carrier's freedom of contract is to operate. Benefits are given to the passenger in return, but only in clearly defined circumstances to which the limits of liability set out by the Convention are to apply. To permit exceptions, whereby a passenger could sue outwith the Convention for losses sustained in the course of international carriage by air, would distort the whole system, even in cases for which the Convention did not create any liability on the part of the carrier. Thus the purpose is to ensure that, in all questions relating to the carrier's liability, it is the provisions of the Convention which apply and that the passenger does not have access to any other remedies, whether under the common law or otherwise, which may be available within the particular country where he chooses to raise his action."
"The cardinal purpose of the Warsaw Convention, we have observed, is to 'achieve uniformity of rules governing claims arising from international air transportation'. Floyd, 499US, at 552; see Zicherman, 516US, at 230."
Ginsburg J concluded at 176:
"For the reasons stated, we hold that the Warsaw Convention precludes a passenger from maintaining an action for personal injury damages under local law when her claim does not satisfy the conditions for liability under the Convention."
[4] [5] "To this end, the Warsaw Convention created a comprehensive liability system to serve as the exclusive mechanism for remedying injuries suffered in the course of the 'international transportation of persons, baggage, or goods performed by aircraft'. Warsaw Convention, Art.1; see also Tseng… This remedial system is designed to protect air carriers against catastrophic, crippling liability by establishing monetary caps on awards and restricting the types of claims that may be brought against carriers, while accommodating the interests of injured passengers by creating a presumption of liability against the carrier when a claim satisfies the substantive requirements of the Convention. Tseng …; see also Sidhu v British Airways plc …"
"[6] Uniformity requires however, that passengers be denied access to the profusion of remedies that may exist under the laws of a particular country, so that they must bring their claims under the terms of the Convention or not at all. … Recognising this, the Supreme Court in Tseng held that the Convention's pre-emptive effect on local law extends to all causes of action for injuries to persons or baggage suffered in the course of international airline transportation, regardless of whether a claim actually could be maintained under the provisions of the Convention…
The Kings resist this conclusion. They would have us distinguish between civil rights claims and actions sounding in tort, and hold that the latter fall within the ambit of the Warsaw Convention while the former do not. In support of their position, Appellants cite to language from Tseng that sets forth the outer boundaries of the Convention's coverage: '[T]he Convention's pre-emptive effect on local law extends no further than the Convention's own substantive scope.' … Discrimination, the Plaintiffs claim, is not within the 'substantive scope' of the Convention. …
… Were we to adopt the Kings interpretation, we would eviscerate the uniformity that is the animating purpose behind the Convention, as claimants would be able to make similar arguments about any type of injury that can be sustained on board an aircraft.
…
[14] [15] Plaintiffs raise the spectre that our decision will open the doors to blatant discrimination aboard international flights, invoking images of airline passengers segregated according to race and without legal recourse. They suggest that, despite Article 24's plain mandate that the Warsaw Convention pre-empts 'any cause of action, however founded', we should nonetheless carve out an exception for civil rights actions as a matter of policy. This we decline to do. '[I]t is our responsibility to give the specific words of the treaty a meaning consistent with the shared expectations of the contracting parties… It is not for the courts to re-write the terms of a treaty between sovereign nations…'
Moreover, while private suits are an important vehicle for enforcing the anti-discrimination laws, they are hardly the only means of preventing discrimination on board aircraft. Federal law provides other remedies. Responsibility for oversight of the airline industry has been entrusted to the Secretary of Transportation. The Kings could, therefore, have filed a complaint with the Secretary. … The FAA prohibits air carriers, including foreign air carriers, from subjecting a person to 'unreasonable discrimination'. … The Secretary has the authority to address violations of FAA provisions, including the power to file civil actions to enforce Federal law… It does not follow from the pre-emption of the Kings' private cause of action that air carriers will have free rein to discriminate against passengers during the course of an international flight."
For similar reasons in Potgieter v British Airways plc the High Court of South Africa held that a claim for discrimination on grounds of sexual orientation was excluded by the Warsaw Convention.
"…forms an integral part of the Community legal order. Moreover, it is clear from Art.300(7)EC that the Community institutions are bound by agreements concluded by the Community and, consequently that those agreements have primacy over secondary Community legislation (see Emirates Airlines Direktion Für Deutschland v Schenkel (C-173-07) [2008] 3 CMLR 20 at [43]."
"44. It is clear from Articles 19, 22 and 29 of the Montreal Convention that they merely govern the conditions under which, after a flight has been delayed, the passengers concerned may bring actions for damages by way of redress on an individual basis, that is to say for compensation, from the carriers liable for damage resulting from that delay.
45. It does not follow from these provisions, or from any other provision of the Montreal Convention, that the authors of the Convention intended to shield those carriers from any other form of intervention, in particular action which could be envisaged by the public authorities to redress, in a standardised and immediate manner, the damage that is constituted by the inconvenience that delay in the carriage of passengers by air causes, without the passengers having to suffer the inconvenience inherent in the bringing of actions for damages before the courts.
46. The Montreal Convention could not therefore prevent the action taken by the Community legislature to lay down, in exercise of the powers conferred on the Community in the fields of transport and consumer protection, the conditions under which damage linked to the above mentioned inconvenience should be redressed. …
47. The standardised and immediate assistance and care measures do not themselves prevent the passengers concerned, should the same delay also cause them damage conferring entitlement to compensation, from being able to bring in addition actions to redress that damage under the conditions laid down by the Montreal Convention.
48. Those measures, which enhance the protection afforded to passengers' interests and improve the conditions under which the principle of restitution is applicable to passengers, cannot therefore be considered inconsistent with the Montreal Convention."
(See also Wallentin-Hermann v Alitalia at para 32; and Rehder v Air Baltic [2010] Bus LR 549 at para 27).
Summary
Conclusion