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England and Wales High Court (Queen's Bench Division) Decisions |
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You are here: BAILII >> Databases >> England and Wales High Court (Queen's Bench Division) Decisions >> DDM v Al-Zahra (PVT) Hospital & Ors [2018] EWHC 346 (QB) (23 February 2018) URL: http://www.bailii.org/ew/cases/EWHC/QB/2018/346.html Cite as: [2018] EWHC 346 (QB) |
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QUEEN'S BENCH DIVISION
ON APPEAL FROM MASTER COOK
Strand, London, WC2A 2LL |
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B e f o r e :
____________________
DDM |
Claimant |
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- and – |
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(1) AL-ZAHRA (PVT) HOSPITAL (2) GULF MEDICAL PROJECTS COMPANY (3) DR SHAMA NAWAZ (4) DR GANU NAIK (5) DR FADIA SUHAIL ALWAN (6) DR ELHAM AHMED (7) PROFESSOR NOHA ZAKI (8) INTERNATIONAL RADIOLOGY CENTRE |
Defendants |
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Andrew Davis (instructed by Kennedys Law LLP) for the 1-6 Defendants/Respondents
Hearing date: 8 February 2018
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Crown Copyright ©
MR JUSTICE FOSKETT:
Introduction
The background in more detail
"On 23 January 2014, I wrote to the First Defendant, Al Zahra Hospital, notifying them of the potential claim against them and requesting disclosure of [the Claimant's] medical records and other relevant documentation. I also requested the contact details for the other potential Defendants – the individual doctors who had treated [the Claimant] – and asked them to confirm with whom liability lay for any negligence and for their insurance details. This letter was faxed to the Legal Department at Al-Zahra Hospital and we received a response saying the full fax had not been received and so it was faxed again on 27 January 2014. However, we received no further response and on 10 and 28 February 2014, I sent letters chasing the First Defendant for a response."
"On 30 May 2014, having still not received a response from the First Defendant, my secretary telephoned Al-Zahra Hospital and was put through to their Patient Liaison Department. She was told to resend our previous correspondence. We faxed a further letter chasing a response to our initial letter of 23 January 2014 the same day.
On 30 July 2014 we chased the First Defendant again, both by telephone and email, having been provided with an email address when we called. I sent a further letter to this email address on 19 August 2014."
"… on 22 December 2014 I sent letters addressed to the individual doctors whose names appeared on the scan reports [the Claimant] had obtained from the UAE: Dr Naik (the Fourth Defendant), Dr Alwan (the Fifth Defendant) and Dr Ahmed (the Sixth Defendant) and her treating Obstetrician in the UAE, Dr Nawaz (the Third Defendant), all care of Al-Zahra Hospital. I asked them to provide me with details of their insurers, to confirm whether they held anyone/any other body liable for any negligence in [the Claimant's] care and to provide us with copy records and a copy of the contract under which [she] was treated. We received no response. I sent further copies of my letter to The Fourth, Fifth, Sixth Defendants on 20 April 2015. I also wrote to the Seventh Defendant on the same date."
"a. The Claimant's solicitors engaged in pre-action correspondence with the First and Fourth Defendants starting with an initial letter of claim to the First Defendant Hospital dated 23 January 2014. An initial letter to the Fourth Defendant dated 22 December 2014 was not received until 21 March 2015.
b. The First Defendant holds an insurance policy with Oman Insurance Company … concerning the period 27 July 2013 to 26 July 2014 and providing cover for medical malpractice including the actions of any doctors, technicians, nurses and visiting doctors.
c. The First Defendant, on behalf of both itself and its doctors therefore notified their insurers, Osman Insurance Company. The first notification of the claim to insurers was on 27 January 2014.
d. The Claimant's solicitors chased a response by email dated 10 February 2014. The First Defendant's in-house lawyer, Mr Metwally, sent a copy of the Claimant's solicitors' email dated 10 February 2014 to Oman Insurance Company on 11 February 2014 and asked for guidance on a response.
e. On 13 February 2014 Oman Insurance Company advised the hospital not to respond but to pass any further correspondence to insurers unanswered for their attention. On 24 February 2014, the First Defendant Hospital also received advice not to respond to the letter of claim from its corporate lawyers, Al Jaziri & Associates, as the Claimant's solicitors had not provided a notarised and attested Power of Attorney showing their authority to act on behalf of the Claimant, which is generally required under UAE law.
f. The First Defendant passed the correspondence to its insurers. Having been advised not to respond by insurers, save for the First Defendant's administration team asking for a full copy of an incomplete faxed letter to be sent in January 2014, and the Patient Liaison Department receiving a telephone call from the Claimant's solicitors in July 2014, none of the First, Second, Third, Fourth, Fifth or Sixth Defendants is believed to have had contact with the Claimant's solicitors."
"Unlike Al Zahra Hospital, the University of Sharjah immediately responded to my request sending us a form they required [the Claimant] to complete and requesting photographic identification. [The Claimant] completed the form and I obtained [the Claimant's] UAE medical insurance ID card, copies of which we provided to the University of Sharjah. They provided copy records on 5 July 2015."
"Once you have paid the consular fee[1], you will need to contact the Foreign Process Section who will advise you on how to submit the documents to them for service of process.
Once FPS has received and processed your documents, they will be forwarded to the FCO in London. Please allow 10 working days for the FCO to process your documents. The documents will then be sent to the relevant British Embassy/High Commission overseas. You should allow at least two weeks travel time for this to happen.
When the British embassy or high commission receives the documents, they will be passed to the host country's Ministry of Foreign Affairs. You should allow 10 working days for this to happen. The host country's Ministry of Foreign Affairs will arrange for service locally.
After the documents have been passed to the Ministry of Foreign Affairs the process is out of our hands. We cannot influence how quickly or whether the documents are served. We regret that we are not resourced to chase updates on your case."
"The Claimant also seeks an extension of time for service of the Claim Form, Particulars of Claim and supporting documentation to 10 December 2016. As the Claimant is seeking permission to serve out of the jurisdiction the usual time limit for service is 6 months. However, we have been advised by the Royal Courts of Justice Process Section that it is likely to take more than 6 months and maybe more than 12 months for service to be effected in the UAE and therefore the Claimant seeks an extension of time for service of proceedings at this stage."
"It is the Claimant's case that the cardiac abnormalities are apparent on images on 27 May and 16 June 2012, images of which the Claimant has copies, and given the abnormalities shown on these scans it is likely that the same abnormalities would have been apparent on the previous scans taken from 18 weeks onwards. However, I have not been able to obtain images for those scans from Al-Zahra Hospital as all correspondence requesting copy records has gone unanswered."
"It is impossible for me to advise the Court of the matters that the defendants are likely to raise in defence to this claim or application because despite attempts to contact the First and Third to Eight Defendants I have received no response from them."
"Unfortunately, there have been delays in arranging for service of the documents although the papers are now ready to serve the [FPS] has indicated it is likely to take 8 months to effect service in the UAE and therefore we are requesting a further extension of time for service …
This Application is made without notice because the Defendants are all based in the UAE and to date have not responded to any correspondence."
The position taken on behalf of the 1-6 Defendants
"g. Upon receipt of the proceedings on 8 February 2017, the First Defendant again sought independent legal advice in the UAE from Al Jaziri & Associates. On 5 March 2017 the First Defendant was advised to instruct lawyers in the UK to challenge jurisdiction.
h. The First Defendant referred the proceedings to its insurers on 18 March 2017. The First Defendant itself was not aware of any urgency in responding to the proceedings under English procedure.
i. Oman Insurance Company eventually confirmed that the insurance cover is not available because the claim has been brought outside of the jurisdiction i.e. outside of the UAE. This was confirmed by way of letter dated 2 April 2017 from the Oman Insurance Company to the First Defendant. The First to Sixth Defendants are therefore uninsured against this claim ….
k. As a result, the First Defendant was advised to seek legal advice from a UK lawyer. The Oman Insurance Company recommended that the First Defendant approach Kennedys Dubai, which they did on 6 April 2017, who in turn approached me in the London office on the same day."
"The First to Sixth Defendants have applied to set aside the extensions for time for service of the proceedings. … at present I do not yet know why the Claimant sought extensions of time for the service of proceedings – first until December 2016 (an extension of just under a year) and then a further extension until June 2017.
We have not been provided with copies of Claimant's applications or evidence which would have been required to seek the extensions of time for service of proceedings. We do not therefore know the reasons put before the Court or the manner in which the applications were put. Having regard to the proper approach to such applications (for example as recently summarised in Foran v Secret Surgery Ltd & Ors … the extensions seem unusually long and the First to Sixth Defendants' position in that regard is reserved.
We therefore seek Orders that within 14 days the Claimant serves a copy of the applications and all evidence and submissions put before the Court in support of the extension of time applications; and that my clients have permission to file and serve further evidence in support of this application, if so advised, following sight of those documents – within, say a further 21 days."
The hearing before the Master
The rules and authoritative guidance
"Where the claim form is to be served out of the jurisdiction, the claim form must be served in accordance with Section IV of Part 6 within 6 months of the date of issue."
"(1) The claimant may apply for an order extending the period for compliance with rule 7.5.
(2) The general rule is that an application to extend the time for compliance with rule 7.5 must be made –
(a) within the period specified by rule 7.5; or
(b) where an order has been made under this rule, within the period for service specified by that order.
(3) If the claimant applies for an order to extend the time for compliance after the end of the period specified by rule 7.5 or by an order made under this rule, the court may make such an order only if –
(a) the court has failed to serve the claim form; or
(b) the claimant has taken all reasonable steps to comply with rule 7.5 but has been unable to do so; and
(c) in either case, the claimant has acted promptly in making the application.
(4) An application for an order extending the time for compliance with rule 7.5 –
(a) must be supported by evidence; and
(b) may be made without notice."
"8.1 An application under rule 7.6 (for an extension of time for serving a claim form under rule 7.6(1)) must be made in accordance with Part 23 and supported by evidence.
8.2 The evidence should state:
(1) all the circumstances relied on,
(2) the date of issue of the claim,
(3) the expiry date of any rule 7.6 extension, and
(4) a full explanation as to why the claim has not been served.
(For information regarding (1) written evidence see Part 32 and Practice Direction 32 and (2) service of the claim form see Part 6 and Practice Directions 6A and 6B.)"
"(1) A defendant who wishes to –
(a) dispute the court's jurisdiction to try the claim; or
(b) argue that the court should not exercise its jurisdiction
may apply to the court for an order declaring that it has no such jurisdiction or should not exercise any jurisdiction which it may have.
(2) A defendant who wishes to make such an application must first file an acknowledgment of service in accordance with Part 10.
(3) A defendant who files an acknowledgment of service does not, by doing so, lose any right that he may have to dispute the court's jurisdiction.
(4) An application under this rule must –
(a) be made within 14 days after filing an acknowledgment of service; and
(b) be supported by evidence."
"Whereas under the previous law, a plaintiff who was unable to show a good reason for not serving in time failed at the threshold, under the CPR, a more calibrated approach is to be adopted. If there is a very good reason for the failure to serve the claim form within the specified period, then an extension of time will usually be granted. Thus, where the court has been unable to serve the claim form or the claimant has taken all reasonable steps to serve the claim form, but has been unable to do so (the CPR 7.6(3) conditions), the court will have no difficulty in deciding that there is a very good reason for the failure to serve. The weaker the reason, the more likely the court will be to refuse to grant the extension."
"Where there is doubt as to whether a claim has become time-barred since the date on which the claim form was issued, it is not appropriate to seek to resolve the issue on an application to extend the time for service or an application to set aside an extension of time for service. In such a case, the approach of the court should be to regard the fact that an extension of time might "disturb a defendant who is by now entitled to assume that his rights can no longer be disputed" as a matter of "considerable importance" when deciding whether or not to grant an extension of time for service: see Hashtroodi para 18."
"If an application for an extension of time is made after the end of the 4 months' period, the application must be dismissed unless the 3 conditions specified in CPR 7.6(3) are satisfied. In such a case, the fact that the claim is clearly not yet time-barred is irrelevant. It would be strange if, where an application is made before the end of the 4 months' period, the fact that the claim is clearly not time-barred means that the court must grant the extension of time. In our view, the better view is that, where the application is made before the end of the 4 months' period, the fact that the claim is clearly not yet time-barred is a relevant consideration."
Procedural aspects
"It is common ground that in the events which have occurred here, the appeal to this court is a rehearing, rather than a review of the decision of [the deputy master who considered the application to set aside the extension order of the Master]. This is because … an application under CPR 23.10(1) to set aside an order obtained without notice should involve a rehearing of the issue, and not a review of the decision that it is sought to set aside; but, in the present case, the deputy master conducted the application as if it were a review of the decision of [the Master]."
"Submissions to the effect that an appeal hearing should be a rehearing are often motivated by the belief that only thus can sufficient reconsideration be given to elements of the decision of the lower court. In my judgment, this is largely unnecessary given the scope of a hearing by way of review under rule 52.11(1). Further the power to admit fresh evidence in rule 52.11(2) applies equally to a review or rehearing. The scope of an appeal by way of review, such as I have described, in my view means that the scope of a rehearing under rule 52.11(1)(b) will normally approximate to that of a rehearing "in the fullest sense of the word" such as Brooke LJ referred to in Tanfern's case [2000] 1 WLR 1311, para 31. On such a rehearing the court will hear the case again. It will if necessary hear evidence again and may well admit fresh evidence. It will reach a fresh decision unconstrained by the decision of the lower court, although it will give to the decision of the lower court the weight that it deserves. The circumstances in which an appeal court hearing an appeal from within the court system will decide to hold such a rehearing will be rare, not least because the appeal court has power under rule 52.10(2)(c) to order a new trial or hearing before the lower court …."
The Master's decision
"… Mr Davis, makes a number of specific criticisms of the evidence in support of the first application for an extension of time. He submits that: no detailed chronology was given to the court; there was no history as to when the claimant's solicitors had been instructed; there was no indication of the steps that had been taken to investigate the claim; there was no indication of the steps that had been taken to investigate a proper address for service on the defendants or the steps that had been taken to consider the issues of service in the UAE prior to issue; or what steps had been taken between letters of claim and issuing proceedings; or why it had been left until the very end of limitation to issue proceedings. He also pointed out that there was no suggestion that the claimant's solicitors had ever taken any advice as to the applicable law in the UAE either as to limitation or procedure.
…
Whilst it may well be that a number of the points made by Mr Davis were not specifically addressed by [Ms Wainwright], I am satisfied that the material matters to which the court would have to have regard to was covered by her. It is clear to me that the witness statement set out sufficient of the history of the matter to enable the court to understand the cause of action, when the cause of action arose and the fact that jurisdiction was being based upon the allegation that damage had occurred within the jurisdiction of the Courts of England …
… In an ordinary case … where a claim form requires service out of the jurisdiction the extra two months given by the Civil Procedure Rules is generally deemed sufficient to deal with the added time and burden of achieving service out of the jurisdiction. However, there will be cases … where the six-month period is going to be insufficient.
The starting point it seems to me is that the claimant is entitled to the period provided by the Rules. It seems to me that in this case it was always known that an application would have to be made to extend that six month period and the application was made in time. The difficulty here arose as a result of the enquiry made to the Foreign Process Unit at this court which indicated that the UAE in common with a number of other jurisdictions experiences particular delay in achieving service. The information related by Miss Wainwright is that she was told it may take up to 12 months for service to be achieved. Certainly in my experience as a Master of the Queen's Bench Division, that is precisely what I would expect from this particular jurisdiction and it is no doubt for that reason that on the papers I was prepared to accept that it would take a period of 12 months to effect proper service in the UAE. Therefore, in my judgment this was a case where the claimant should have the benefit of an extended period of time beyond the six months provided in the Rules."
"The application of the 4 October was … made on the papers without a hearing and, on that basis, I would have expected a detailed witness statement in support of the application notice or at least a very full account of why it was that the claimant was in a position not to be able to complete service within the original extension granted. This is a requirement that is brought even more into focus by the fact that by now, on any view, the limitation period had expired so the claimant was not just seeking an extension of time for service but effectively an extension of the applicable limitation period.
The information given by Miss Wainwright [in] the application notice is, in my judgment, sparse to say the least. That is a description which I think Mr Booth was forced to concede as accurate. The claimant's solicitor failed, it seems to me, in the evidence to explain why there had been further delays in arranging for the services of the documents. There is no explanation of why it is that the papers were only now ready to be served by the Foreign Process Service. There is no explanation, in view of the fact that the information from the court seemed to indicate that it is now likely to take eight months, why service could not have been achieved within the preceding period which was in excess of eight months. In other words, it seems to me that there was a complete failure to comply with the requirements of Practice Direction 7.A and that there was not a full explanation why the claim had not been served. The period of time which had elapsed under the first order is simply not addressed and that, in my judgment, is fatal when it comes to a review of this application.
In the circumstances, I have concluded that the second order which was granted on the basis of the application notice alone, should be set aside on the basis the court was simply not provided with the required and/or sufficient information to enable it to understand why a further extension of time for service was being sought. This result seems to me to be supported by law which I have referred to and which makes crystal clear that such applications should be properly supported by evidence which complies with the Rules."
The submissions made
Conclusions
"[The] statement [relied upon] was brief and no relevant correspondence or other documentary evidence was exhibited to it. The timetable of events was set out but insufficient explanation was provided as to how that timetable demonstrated a good reason for the delays that are manifest on an analysis of its contents. The matters described by the Master … as amounting to valid reasons for an extension of time, merely recite the timetable without further analysis or evaluation of what seem to me to be some obvious omissions. It is no answer to say … that the case was unusual and complex due to the foreign element and associated factors, because it was those same factors that necessitated a more urgent approach to addressing the likely problems with service out of the jurisdiction than is evidenced in [the] statement.
…
In this case the Claimant's solicitors were already perilously close to the expiry of the limitation period when they sent the detailed Letter before Claim, in English, to all the Polish Defendants, one of whom (the insurance company) was incorrectly identified. They knew from 6 May … that there was a need to serve the claim form out of the jurisdiction by 6 November at the latest. Problems of the kind that arose could have been anticipated at a much earlier stage. The brief account provided by [the Claimant's solicitor] indicates a somewhat leisurely approach to the likely problems and, if more was done than is there set out, it should have been deposed to.
There is no evidence, for example, as to what enquiries were made, if any, with the Claimant's Polish lawyer as to the process for service in Poland. The first time that enquiries were made with the Foreign Process Section appears to be on 21 September, more than four months after the protective proceedings were issued. There is no evidence as to what, if any, discussions were held with the Foreign Process Section or the Polish agents as to whether or how matters could be expedited because of the need urgently to serve the claim form. There is no account of what, if anything, was done to speed up the translation process or indeed the process for service."
Note 1 The fee is now £150, payable to the Foreign & Commonwealth Office (‘FCO’). It was £130 then. [Back]