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England and Wales High Court (Technology and Construction Court) Decisions |
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You are here: BAILII >> Databases >> England and Wales High Court (Technology and Construction Court) Decisions >> OCS Group UK Ltd v Community Health Partnerships Ltd [2023] EWHC 3369 (TCC) (14 December 2023) URL: http://www.bailii.org/ew/cases/EWHC/TCC/2023/3369.html Cite as: [2023] EWHC 3369 (TCC) |
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BUSINESS AND PROPERTY COURTS
OF ENGLAND AND WALES
TECHNOLOGY AND CONSTRUCTION COURT (KBD)
Fetter Lane London, EC4A 1NL |
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B e f o r e :
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OCS GROUP UK LIMITED |
Claimant |
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- and – |
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COMMUNITY HEALTH PARTNERSHIPS LIMITED |
Defendant |
MR A SUTERWALLA (instructed by Capsticks LLP) appeared on behalf of the Defendant.
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Crown Copyright ©
JUDGE PEARCE:
"The outstanding contemporaneous evaluation records in relation to questions 4-13 of the Quality and Social Value Evaluation and the current draft and any previous drafts of the Reg. 84 Report."
"A comprehensive response demanding a thorough understanding of the requirements and the broader context of the requirements. The response provides comprehensive and unambiguous details of how the requirement will be met in full and is specific and direct on how it meets the requirements. All the points highlighted in the Guidance Notes have been covered extremely well in a cohesive manner. A response has detailed supporting evidence and has no weaknesses, resulting in a high level of confidence."
"A poor response which provides limited evidence of understanding of the requirements or the broader context of the requirements. The response has addressed some elements of the points highlighted in the Guidance Notes, but this is either weakly or not in a manner which clearly articulates how the key individual points interrelate, and there are points which have not been addressed. The response includes poor supporting evidence which lacks convincing detail and poses risks that the response will not be successful in meeting all the requirements. The bidders would therefore respond to such questions and as with the questions relating to quality, so with questions relating to social value there are relevant criteria."
"Rationales for award of score. Your response was evaluated in accordance with the evaluation marking scheme. The evaluation consensus panel agreed that you provided a good response, demonstrating a good understanding of the requirements. Some positive aspects of your response. The particular aspect of your response addressing the assessment of subcontractors appears to be fully compliant and thoroughly benchmarked for quality and pricing. CHP would have access online via the portal in consolidating monthly reports, and this was seen as a positive. Your response was particularly strong on SME, engagement and the provision of ongoing support. To score higher, the panel would have liked more detail on the following. Your response refers to an escalation process in the event of supply chain failure. However, to fully meet the requirement, the response would have benefited from detailing how the failure would then be resolved after escalation. Your stated 'strong focus' on environmental targets would have benefited from some practical examples of what the initiatives could look like or how they could be delivered to demonstrate the how rather than just the what. Overall, it was agreed that your response is good. The majority of the points highlighted in the Guidance Notes have been covered well and in a manner which demonstrates how the key individual points interrelate. The response has good supporting evidence."
"Question 5, characteristics and advantages of the successful tender, a score of 75. There were no relative advantages of the successful tender as you received the same score. Some of the characteristics of the winning tender were that the tender set out a very clear path of actions for the resolution of any service failure and set out what happens and not just a process which provides a clear understanding of actions if necessary, commits to looking to align the procurement strategy against the CHP's and this further demonstrates the commitment to work in partnership with CHP and a clear understanding of the requirements for this contract."
"complied with regulation 86(2)(b) as to the content of a notice."
"49. There is no substantial issue about the principles to be applied. It is conveniently summarised in two Dynamiki decisions. In Case 272/06, Evropaiki Dynamiki [2008] ECR-II 00169 at [27] the Court said:
'In accordance with settled case-law, the statement of the reasons on which a decision adversely affecting a person is based must allow the community court to exercise its power of review as to its legality and must provide the person concerned with the information necessary to enable him to decide whether or not the decision is well founded.'
50. To similar effect, in Case 447/10 Evropaiki Dynamiki at [92] the Court said:
'The corollary of the discretion enjoyed by the Court of Justice in the area of public procurement is a statement of reasons that sets out the matters of fact and law upon which the Court of Justice based its assessment. It is only in the light of those matters that an applicant is genuinely in a position to understand the reasons why those scores were rewarded. Only such a statement of reasons therefore enables him to assert his rights and the general court to exercise its powers of review.'"
"51. In Healthcare at Home Limited v The Common Services Agency [2014] UKSC 49, Lord Reed (with whom the other justices agreed) said at [17]:
'As I have explained, article 41 of Directive 2004/18 imposes on contracting authorities a duty to inform any unsuccessful candidate, on request, of the reasons for the rejection of his application. Guidance as to the effect of that duty can be found in the judgment of the Court of First Instance in Strabag Benelux NV v Council of the European Union (Case T-183/00) [2003] ECR II-138, paragraph s 54-58, where the court stated (para 54) that the obligation imposed by an analogous provision was fulfilled if tenderers were informed of the relative characteristics and advantages of the successful tenderer and the name of the successful tenderer. The court continued (para 55):
The reasoning followed by the authority which adopted the measure must be disclosed in a clear and unequivocal fashion so as, on the one hand, to make the persons concerned aware of the reasons for the measure and thereby enable them to defend their rights and, on the other, to enable the court to exercise its supervisory Jurisdiction.'"
"52. It is no accident that each of these statements of principle refers to the need to provide reasons and reasoning. With one possible exception, that is not the same as providing a list of factors that were taken into account. The exception would be if each identified factor was awarded equal weight, in which case one could at least identify the numbers of factors whether positive or negative. In that case, the greater number would outweigh the lesser (or equality would be achieved). The exception is inapplicable in this case … Quite apart from this general point, the possible exception is inapplicable if some points are highlighted without any indication of the relative weight applied to normal and highlighted points….
54...I look for the reasons why the Council awarded the scores that it did; and I accept the submission that 'a procurement in which the contracting authority cannot explain why it awarded the scores which it did fails the most basic standard of transparency.'"
"In my view the judge was plainly correct to approach the application for further disclosure on the basis that it was essential, first, to identify the factual issues that would arise for decision at the trial. Disclosure must be limited to documents relevant to those issues. And, in seeking to identify the factual issues which would arise for decision at the trial, the judge was plainly correct to analyse the pleadings. The purpose of the pleadings is to identify those factual issues which are in dispute and in relation to which evidence can properly be adduced. It is necessary, therefore, to have in mind the issues as they emerge from the pleadings and as are relevant in the present context."
"(a) An unsuccessful tenderer who wishes to challenge the evaluation process is in a uniquely difficult position. He knows that he has lost, but the reasons for his failure are within the peculiar knowledge of the public authority. In general terms, therefore, and always subject to issues of proportionality and confidentiality, the challenger ought to be provided promptly with the essential information and documentation relating to the evaluation process actually carried out, so that an informed of view can be taken of its fairness and legality.
(b) That this should be the general approach is confirmed by the short time limits imposed by the regulations on those who wish to challenge the award of public contracts. The start of the relevant period is triggered by the knowledge which the claimant has (or should have) of the potential infringement. As Ramsey J said in Mears Ltd v Leeds City Council [2011] EWHC 40 (QB), 'the requirement of knowledge is based on the principle that a tenderer should be in a position to make an informed view as to whether there has been an infringement for which it is appropriate to bring proceedings.'
(c) However, notwithstanding that general approach, the court must always consider applications for specific disclosure in procurement cases on their individual merits. In particular, a clear distinction may often be made between those cases where a prima facie case been made out by the claimant (but further information or documentation is required), and those cases where the unsuccessful tenderer is aggrieved at the result but it appears to have little or no grounds for disputing it.
(d) In addition, any request for specific disclosure must be tightly drawn and properly focused. The information/documentation likely to be the subject of a successful application for early specific disclosure in procurement cases is that which demonstrates how the evaluation was actually performed, and therefore why the claiming party lost. Other material, even if caught by the test of standard disclosure, is unlikely to be so fundamental that it should form the subject of a separate and early disclosure exercise.
(e) Ultimately, applications such as this must be decided by balancing, on the one hand, the claiming party's lack of knowledge of what actually happened (and thus the importance of the prompt provision of all relevant information and documentation relating to that process) with, on the other, the need to guard against such an application being used simply as a fishing exercise, designed to shore up a weak claim, which will put the defendant to needless and unnecessary cost."
"Contracting authorities are encouraged to provide their key decision-making materials at a very early stage of proceedings or during any pre-action correspondence. This may include the documentation referred to in Regulation 84 of the Public Contracts Regulations 2015 ("the 2015 Regulations")."
"It struck me on reading the papers prior to the hearing that this was not a claim which could be described as particularly strong."
"In my experience, a contracting authority produces some kind of Tender Evaluation Report as a matter of routine, in order to aid and support the decision-making process. That Report will deal with all the evaluation criteria relevant to the procurement exercise, and will identify, with respect to each bid, the scores awarded, together with a brief explanation for each score. Where a question is more general, such as the so-called 'binary' question as to whether or not the tenderer's design met the mandatory performance specification, there will usually be something recorded in writing recording the answer to that question in respect of each tender. Sometimes that will be done by reference to various key elements of the specification itself. Such a Tender Evaluation Report also forms the basis of the subsequent debriefing feedback exercise when the tenderers are informed of the result."
"As I observed in my brief oral judgment at the end of the hearing, the absence of a contemporaneous Tender Evaluation Report of any kind in this case raises a significant question mark as to the transparency and clarity of the procurement exercise. It gives rise to a whole host of questions. For example; how can any of the tenderers be certain that there has been a fair and transparent process if the document relating to that process is a miscellaneous collection of manuscript notes, some written on the back of an old notebook, and some subsequent documents produced for the debriefing/feedback exercise? Furthermore, how could that latter category of documents have even been prepared, if there were no contemporaneous documents recording the results of the evaluation…"
"This concern can be taken too far. The reported cases show that a procurement challenge may often be successful because of the failures on the part of the contracting authority to ensure equal treatment […] Experience shows that this is something which not infrequently happens and a claimant in the position of Bombardier is entitled to investigate fully the comparative treatment of the tenders, either to confirm criticisms it has already made or to found freestanding allegations." (my emphasis)
24. Accordingly, whilst the court is alive to the risk that the Bombardier claim, when extended to a consideration of the Stadler tender, has the potential to become an unjustified fishing expedition, that conclusion cannot be reached at this stage…"
"One, the contemporaneous evaluation reports of the quality and social value evaluation, including both the individual and consensus records; two, any guidance, advice, age, or similar documents provided to the evaluators in connection with the evaluation; three, the contract award report; and four the regulation 84 report."
Some, but by no means all, of that documentation has been provided.
"In breach of the duties of inter alia transparency and equal treatment and under the regulations, the defendant has failed to provide the claimant with any or any sufficient, clear and transparent statement of reasons for the decisions communicated in the award letter. Without prejudice to the generality of the foregoing averment:
1. No reasons have been provided in support of the scores awarded to Mitie's question 13 response.
2. The reasons provided for the scores awarded to the other Mitie responses were inadequate and incapable of supporting the lawfulness of the evaluation and contract award decisions conducted.
3. The initial reasons were inadequate and failed to comply with the duty of transparency.
4. The reasons provided in relation to question 13 failed to comply with the duty of transparency."
"Some social value targets have been reduced as the bidder overclaimed the targets and one measure has been discounted as the described initiative did not meet the requirements. To improve, the bidder should look to claim targets in accordance with the national TOM and commit to the relative initiatives."
"The defendant only reduced one of the claimant's social value quantitative proposals or targets, which was NT82. It did not reduce any of the claimants other social value quantitative proposals. The claimant's NT82 quantitative proposal was reduced to zero for the reasons set out in the second sentence of para.15(a) of the particulars of claim and in para.13(a) of the defence. The reasons provided in the award letter were therefore in error in referring to social value targets in the plural."
"It was not intended to mean that the claimant had failed to claim more than just the NT82 target in accordance with national TOM."
"Site-based staff will be trained to understand KPI/SLA response times. Times and task instructions will be on new smartphones/tablets to aid compliance. Process is:
1. Help desk prioritises requests based on KPI/SLA and allocates to area manager via Workforce Connect app. AM assigns to site operative via app and phone call.
2. Operative completes task, signs off on tablet/phone using app, automatically notifying originator and closing job on CAFM."
"Read as a whole (i.e. the entirety of the text set out in the quote above) [the defendant] reached the view that it was not clear whether the claimant's site-based staff would have access to the Workforce Connect app. This is further explained in the evaluation records, which the claimant has been supplied with, where it is noted under the heading "Consensus notes":
"Good process in place for rapid response, although confirmation required if site-based staff will be given access to the Workforce Connect app. How does this work, and will all staff have access to it? Will it be via mobile phone? What happens if not all staff have access at the time that rapid response is required?"
(i) Furthermore, and as I prefigured earlier in this judgment, the defendant expresses concern that the claimant misstates the effect of the judgment of Smith J in Lancashire Care NHS Foundation Trust v Lancashire County Council [2018] EWHC 1589 (TCC). That was a case which was dealing with the defendant's duty to give reasons and to justify its case at trial, not the prior question as to whether an award letter is adequate.
"The reasons provided should amount to sufficient information to satisfy the Regulations. One of the purposes of the reasons is to enable unsuccessful tenderers to decide whether to defend their rights by issuing proceedings. Such reasons ought to be readily available to the contracting authority because they are (or should be) the reasons why an authority has already acted as it has, by the time the tender award notification has been issued. They also ought to be broadly accurate. Of course they are not going to be of the same nature and detail as a fully (or even partly) pleaded case, and in my judgment Energy Solutions is not claiming that they should be.
But where (as here) the RSS Tender Response was scored on a particular requirement under an Evaluation Node as meriting a mark of 1 (or sometimes a 3), the reason for that ought to be readily capable of being provided. My findings on admissibility of reasons going to the consideration of unlawfulness at Stage 1 should not be seen as requiring anything out of the ordinary for a sensibly organised procurement exercise that is conducted transparently. There is certainly no intention within this judgment to impose any extra burden upon authorities in providing such reasons, or to insist upon a counsel of perfection."
"…to decide whether to defend their rights by issuing proceedings."
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