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English and Welsh Courts - Miscellaneous |
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You are here: BAILII >> Databases >> English and Welsh Courts - Miscellaneous >> Taylor v Santander UK Plc [2013] EW Misc 16 (EWCC) (29 July 2013) URL: http://www.bailii.org/ew/cases/Misc/2013/16.html Cite as: [2013] EW Misc 16 (EWCC) |
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B e f o r e :
Deputy District Judge
____________________
MRS BETTY TAYLOR |
Claimant |
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and |
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SANTANDER UK PLC |
Defendant |
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Crown Copyright ©
Introduction
The statements of case
The application
For all of the Agreements, I am told by Santander (or have noted) and believe that: … at the time of taking the Agreements, Mrs Taylor would also have been sent (among other things) a copy of the policy document for each Agreement. The policy document would have made it clear that (a) the Policies were optional, and (b) Mrs Taylor could cancel the Policies if she wished to do so.
At paragraph 48.2 it is alleged that Mrs Taylor would also have been sent a copy of the policy document and that this "would have made it clear that (a) the Policies were optional". This seems unlikely as the purpose of a policy document is simply to set out the terms of the policy. It is not a sales document and would, ordinarily, in my experience (in dealing with claims of this nature), be sent to the Claimant after the policy had been sold. I would surmise that the policy document would not explain that the policy was optional as this is something that should be explained to the Claimant at the outset and before the policy is sold.
You are covered under this policy if on the start date: … you have agreed to pay the appropriate premium for personal loan protection, which may be a monthly premium or single premium; and [the Bank has] accepted your application on our behalf.
If you are not satisfied with your cover, please write to [the Bank] within 30 days of the start date. They will then cancel your cover from the start date without charge.
From the date of receipt by you of this Personal Loan Certificate, we allow you 30 days to decide if you require loan protection. If you do not want to continue with this insurance, you may cancel your cover within the cooling off period (30 days) without charge provided you have not made a claim by writing to [the Bank at its address].
Common ground
The law
(6) In subsection (5) above "the knowledge required for bringing an action for damages in respect of the relevant damage" means knowledge both –
(a) of the material facts about the damage in respect of which damages are claimed; and
(b) of the other facts relevant to the current action mentioned in subsection (8) below.
(7) For the purposes of subsection (6)(a) above, the material facts about the damage are such facts about the damage as would lead a reasonable person who had suffered such damage to consider it sufficiently serious to justify his instituting proceedings for damages against a defendant who did not dispute liability and was able to satisfy a judgment.
(8) The other facts referred to in subsection (6)(b) above are –
(a) that the damage was attributable in whole or in part to the act or omission which is alleged to constitute negligence; and
(b) the identity of the defendant; and
(c) if it is alleged that the act or omission was that of a person other than the defendant, the identity of that person and the additional facts supporting the bringing of an action against the defendant.
(9) Knowledge that any acts or omissions did or did not, as a matter of law, involve negligence is irrelevant for the purposes of subsection (5) above.
(10) For the purposes of this section a person's knowledge includes knowledge which he might reasonably have been expected to acquire –
(a) from facts observable or ascertainable by him; or
(b) from facts ascertainable by him with the help of appropriate expert advice which it is reasonable for him to seek;
but a person shall not be taken by virtue of this subsection to have knowledge of a fact ascertainable only with the help of expert advice so long as he has taken all reasonable steps to obtain (and, where appropriate, to act on) that advice.
The judge's approach was that Mr Haward knew all the material facts as they occurred. He knew the terms of Mr Austreng's retainer, he knew the advice Mr Austreng gave him, and he relied on that advice, with the consequence that he lost his money. The causal connection between the advice and the damage was patent and obvious. The only thing Mr Haward did not know was that Mr Austreng's firm was (allegedly) negligent, or that he had a cause of action against the firm; but those matters are irrelevant.
… the Court of Appeal (reversing the judge) held that the claimants were not statute-barred because although they knew that they had lost large sums of money as a result of the runoff policies and RITC contracts entered into by their managing agents, they did not know that these heavy losses occurred because the business related to the US casualty market in which very large claims were being made for industrial pollution and asbestos-related risks. The claimants were ignorant of the real significance of the bare facts which they did know. The pollution and asbestos factors, which made it impossible to quantify incurred but not reported claims, were part of the essence of the complaint.
A patient who goes into hospital for an operation on her knee and comes out with something wrong with her foot can reasonably be expected to ask her doctor why this should be so.
If one asks what is the principle of common sense on which one would identify Mrs Dobbie's complaint as the removal of a healthy breast rather than simply the removal of a breast, it is that the additional fact is necessary to make the act something of which she would prima facie seem entitled to complain. She was suspected of having a cancerous lump and if this had been the case, the removal of her breast would not have been a matter for complaint. Likewise Mrs Broadley's complaint was the surgeon had caused damage to her foot when he was supposed to be mending her knee. Mr Clarke QC, for the auditors, and Mr Toulson QC, for the members' agents, protested that such a principle was a back-door way of introducing a requirement that the plaintiff must have known that the defendant had been negligent (which section 14A(9) expressly declares to be irrelevant) or was by some other criterion at fault (which this court rejected in Broadley and Dobbie.) We do not agree. The plaintiff does not have to know that he has a cause of action or that the defendant's acts can be characterised in law as negligent or as falling short of some standard of professional or other behaviour. But, as Hoffmann LJ said in Broadley, the words 'which is alleged to constitute negligence' serve to identify the facts of which the plaintiff must have knowledge. He must have known the facts which can fairly be described as constituting the negligence of which he complains. It may be that knowledge of such facts will also serve to bring home to him the fact that the defendant has been negligent or at fault. But this is not in itself a reason for saying that he need not have known them.
What is needed is knowledge that the damage is attributable to the act or omission of the defendant which forms the essence of the claim in negligence. This first requires knowledge that damage has been suffered. So, it is insufficient for a claimant to know, for example, that he has made a payment. He needs to know that he has made a payment with adverse consequences.
The rival contentions
Even if the claimants were not aware of all the material facts until they redeemed the loan in December 2005, the claim form was issued more than 3 years after December 2005. That is the latest stage at which they would have been aware of all the material facts.
Therefore, in so far as they assert they did not realise they had a remedy until they took legal advice within 3 years of the issue of the claim, they cannot take advantage of the section. The limitation period expired before the claim was issued.
The claimants knew of the material facts in December 2005. It is simply incorrect for the skeleton argument to say that they only acquired "knowledge of their loss" when explained to them by solicitors in October 2009 (and why did they instruct solicitors only then and not in December 2005?) The argument overlooks the provisions of sub-sections (5) and (9).
Merely looking at the documents earlier would not have revealed to her or any reasonable person that [PPI] was optional.
Ultimately, the question of when [Mrs Taylor] knew of the omission to tell her that the PPI was optional in each case will be a matter for the credibility of her evidence, and therefore quintessentially an issue to be investigated at trial…
There is nothing in [the Bank's] evidence to suggest that [Mrs Taylor's] case in negligence has no real prospect of succeeding.
My conclusion
The court may strike out a statement of case if it appears to the court— (a) that the statement of case discloses no reasonable grounds for bringing or defending the claim.
The court may give summary judgment against a claimant or defendant on the whole of a claim or on a particular issue if—
(a) it considers that—
(i) that claimant has no real prospect of succeeding on the claim or issue; or
(ii) that defendant has no real prospect of successfully defending the claim or issue; and
(b) there is no other compelling reason why the case or issue should be disposed of at a trial.
William Batstone
Deputy District Judge
29 July 2013